Customer Service

I love working with people. I love making great friendships with my co-workers and customers that come by and that is why I chose customer service as my part-time job while I am getting my degree at school. But the one thing that absolutely drives me crazy are customers that come to my kiosk or even any other store and start YELLING at the employees. Listen, I know that you perhaps had a bad day, or your boyfriend/girlfriend broke up with you (in this case I won't argue with them because you do seem crazy), but who gave you a right to randomly start being rude and raising your voice?! Take your anger out on the person that made you mad and not the innocent people that are trying to help you solve your problem.

I do understand that to work in customer service people need to have an endless amount of patience, but we are people too. I don't go to work to get yelled at for something ridiculous that isn't worth getting mad over just because it was your last drop for the day. I don't get paid to listen to you complain like there is no tomorrow. There are people that do though. They go to school for it and they are called psychiatrists! I can even be kind enough and Google you the closest one to this kiosk. That way there is less of a chance that on your way there you will yell at some more innocent people.

Here let me explain with an example of what I mean when I talk about this. This one evening when I was working, this woman came up to me. She asked me a question, but her accent was so strong that I only understood some of the words. I asked her kindly to repeat her question and there it started. She started screaming at me for disrespecting her background, telling me how I am young and have no morals because I live in Canada and everyone who lives here always gives her a hard time. She kept going on on how everybody, including myself, judges her. She even went far enough to call me racist!!! She called up my manager who was helping another customer at the moment and complained about me. Finally, my manager listened to the whole story and asked that woman to leave the kiosk. She furiously walked away as she was yelling to everyone in the mall to not go to our kiosk because we are "the rudest human beings she has ever encountered".

Do you understand what I mean now?! If you have a legitimate complaint, then fine you have the right to tell me about it. And make sure to tell me about it in a normal, mature way instead of yelling and making yourself look crazy.   But if you absolutely have no reason to yell at me and show me your attitude then keep it to your freaking self! I absolutely cannot stand it when people think they are better or smarter than me. If you were actually better or smarter than me then you wouldn't be yelling your point across just so I would listen to you and maybe get "scared" enough to do what you have told me to do.

Moral of the story is: If someone made your day go bad, please do not blame other innocent people for it! We are human too!

My First Friend

It is very hard moving to a new school as a child. It is extremely hard when that new school is in a different country, where people speak a different language than you do. I even had a different style than most of the kids, which I got made fun for and looked weirdly at.

My first class was a history class. Back home, we were supposed to stand up as the teacher walked into a classroom to show the teacher respect and greet them. We could not sit down before the teacher gave us permission to. In my first history class I ended up doing the exact same thing, which I figured out was not normal in this country. I noticed this girl looking at me with a sad expression on her face while everyone else was staring at me with confusion. I got really upset that I did not fit in into the new culture and left the classroom crying. When I was walking towards exiting the school, I turned around and saw that same girl running after me. She came up to me and hugged me and told me her name as well as gave me her number. After that I think she said that she had to run back to the classroom, I couldn't really understand because of the language barrier.

When I got home, I stared at the number and kept thinking if I should make a phone call to her or not. But even if I did, what would I say to her without knowing the language? I put the paper with her number and name in my drawer and left it there.

After that, I saw her at school everyday and she always smiled at me and I smiled back. Couple months later, she stopped coming to my history class. It has been a week since I last saw her. I started to get worried and when the school day ended I rushed home to my drawer to get that paper she gave me. I called the number just to find out that it was now disconnected. I got very upset that I never had the courage to come up and talk to her and thank her for her comfort.

Up until now I regret not giving her a call when she tried to help me out on my first day. I wonder what happened to her...whatever it is though, I hope she is okay.

Even today I still think of her as one of my closest friends and I really hope that one day I will see her again and thank her for everything she has done.

Hi!

Good morning everyone!