I love working with people. I love making great friendships with my co-workers and customers that come by and that is why I chose customer service as my part-time job while I am getting my degree at school. But the one thing that absolutely drives me crazy are customers that come to my kiosk or even any other store and start YELLING at the employees. Listen, I know that you perhaps had a bad day, or your boyfriend/girlfriend broke up with you (in this case I won't argue with them because you do seem crazy), but who gave you a right to randomly start being rude and raising your voice?! Take your anger out on the person that made you mad and not the innocent people that are trying to help you solve your problem.
I do understand that to work in customer service people need to have an endless amount of patience, but we are people too. I don't go to work to get yelled at for something ridiculous that isn't worth getting mad over just because it was your last drop for the day. I don't get paid to listen to you complain like there is no tomorrow. There are people that do though. They go to school for it and they are called psychiatrists! I can even be kind enough and Google you the closest one to this kiosk. That way there is less of a chance that on your way there you will yell at some more innocent people.
Here let me explain with an example of what I mean when I talk about this. This one evening when I was working, this woman came up to me. She asked me a question, but her accent was so strong that I only understood some of the words. I asked her kindly to repeat her question and there it started. She started screaming at me for disrespecting her background, telling me how I am young and have no morals because I live in Canada and everyone who lives here always gives her a hard time. She kept going on on how everybody, including myself, judges her. She even went far enough to call me racist!!! She called up my manager who was helping another customer at the moment and complained about me. Finally, my manager listened to the whole story and asked that woman to leave the kiosk. She furiously walked away as she was yelling to everyone in the mall to not go to our kiosk because we are "the rudest human beings she has ever encountered".
Do you understand what I mean now?! If you have a legitimate complaint, then fine you have the right to tell me about it. And make sure to tell me about it in a normal, mature way instead of yelling and making yourself look crazy. But if you absolutely have no reason to yell at me and show me your attitude then keep it to your freaking self! I absolutely cannot stand it when people think they are better or smarter than me. If you were actually better or smarter than me then you wouldn't be yelling your point across just so I would listen to you and maybe get "scared" enough to do what you have told me to do.
Moral of the story is: If someone made your day go bad, please do not blame other innocent people for it! We are human too!
Growing up where I did, I consider myself to be fairly cultured, but to this day I feel like I'm the one being called an insensitive prick when I ask someone to repeat themselves, and not just by the people who I can't understand to begin with but also by people who feel that I should know better, on top of that I also get that from the other side, I have hearing problems so sometimes I don't understand someone fie first time to begin with because I couldn't hear them so I get the whole "do you not understand me or something?" going on and it's irritating, I can see that from both angles and honestly I don't like either of them.
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